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"Our customers say... "
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“Hi Nina, Just
a note to thank you for all your help to help me organise the Choir Lunch,
a very good time was had by all and the food and service superb. Many
thanks”
30-01-12 LG
Gibraltar
“Really
enjoyable stay due to the excellent amenities and staff efficiency and
friendliness. Looking forward to our return in September. Excellent
breakfast.”
29-01-12 DP
UK
“Our first
time in Gib. The Rock Hotel Rocks. The right waves. First
class from the cleaner to the management. 100% will be returning to
the Rock. Look forward to seeing you all again. A big gracias, thank you to everyone. Beautiful
hotel. Again thank you all.”
17-01-12 AH
UK
“A very
enjoyable stay”
16-01-12 PD
Sussex
“Continue
the good personal service. We have enjoyed our holiday.”
14-01-12 Mr
& Mrs CR Berks
“A very
enjoyable stay. The staff are exceptional
and we will almost certainly be back.”
16-01-12 BB
Lincs
“I and my
friends thoroughly enjoyed our stay, your facilities, magnificent views and
friendly staff!
02-01-12 DH
Gloucestershire
“....we
had a fantastic time at the hotel, which made a wonderful Christmas.
The chef is magnificent please put us
on your
mailing list for next Christmas”
27-12-11 JM
& MN Malaga
“Hola Stephen, This is a very BIG thank you, we really
enjoyed our stay again at the Rock Hotel, as always your staff and the
waiters from the Barbary Terrace Bar that we have got to know so well,
always remember us and not forgetting Vin from the shop, whose brother
lives just round the corner from my uncle in Bradway,
also would like to say we met yourself and Toby also Alex, who escorted us
to our seats on Christmas Day and was very polite and helpful. The
Christmas lunch was impeccable, and would like to extend our thanks to all
concerned. We send all our best wishes to you all for the New Year
(2012) and will see you very soon. Very warm wishes”
03-01-12
S&P B Yorkshire
“Hello, B and myself would like to thank you for a very pleasant stay
over the Christmas period. The staff were
very friendly and helpful, we will be coming back this year we enjoyed
ourselves that much.
Thanks”
01-01-12 L
E UK
“Dear Nina
O, Just wanted to say thanks for making this
a truly wonderful Christmas! The Rock is a magnificent place and I
really appreciate the flowers, pillows etc. Thanks again.”
29-12-11 L
& D B UK
“A very
good, all round Christmas break.”
29-12-11 WB
UK
“Dear Mr
Davenport, just a quick message to let you know what a fantastic time
my son and I had at your hotel. Once again you surpassed yourselves. The
food was exceptional considering the staff were catering
for so many. We both loved every minute of our stay with you and it was a
pleasure to finally meet you. Can you please pass on my regards and
congratulations to all your staff....”
28-12-11 SM
UK
“Dear
Toby, As always the family have had a very enjoyable
stay and it was great to see you looking so well. Could you please
pass this on to Latif and the staff at the
restaurant and thank them for all their help and kindness...”
28-12-11 PD
UK
“Satisfied
with all facilities. Very friendly and polite staff.....will try to
come again.”
16-12-11 DP
Spain
“Twelfth
visit As usual a very enjoyable stay.
Special thanks to bar staff and housekeeping. We love to stay at the
Rock and are relieved to hear that it is staying where it’s always been.
Hope the refurbishment keeps its core values which we love. See you
in 2012.
19-12-11 JG
Shropshire
“Dear Nina, This is just to let you know that our Christmas
party was much enjoyed by all our staff. I received many comments on how
excellent the food was. Thank you for all your assistance with the
arrangements”
20-12-11 JA
Gibraltar
“Nina I
have to say the food was excellent, the service was great and the company
was fabulous !!!! We could have danced an extra
couple of hours more as the night went by in a flash! Thanks to you and
your staff !!! Please relay our thanks on to Toby
& Alex Martin too. BIG thanks to you all It was
really splendid !!!! My warmest wishes xxxx”
19-12-11
JP Gibraltar
“Dear
Nina... just a few lines to thank you and all the staff at The Rock Hotel
for a very successful and enjoyable Dinner on Thursday 8th December
2011. May we take this opportunity to wish you all a very merry
Christmas and a happy and prosperous New Year 2012.
Best wishes ”
12-12-11 Secretary, The Royal British Legion [Gibraltar Branch])
“Hello
Nina, Just a short note to say we had a lovely time on Friday night, the
dinner was superb and the music was nice too.”
12-12-11 HM
Gibraltar
“The Rock
truly is an ‘oasis’ we enjoyed our stay.”
12-12-11 JH
Lancashire
“Hello Mr
Davenport, We have just returned to the UK
after a stay at your hotel. I sincerely want to thank you and your team for
making my wife's birthday and our anniversary so special. Upon arrival in our
room (425) l know it was a larger room or an upgraded room but you had
supplied a bottle of sparkling wine with a little card of congratulations.
It was a very kind thought and most appreciated. I would also like to
mention that your staff were all very friendly and polite, especially the
reception staff. If we visit Gibraltar again, we will definitely stay at
The Rock Hotel. Thank you all once again. PS We wish we were still in
Gibraltar as the temperature in the UK upon arrival was 2c. and that was at 14.00!”
07-12-11
P&N P UK
“Mohammed,
Many, many thanks to you and your wonderful (bar) staff for such kindness
shown and such excellent service as ever.”
07-12-11 EB
UK
“Nina, Hope you
are well. Just to
let you know that they were all very happy with the food & service
provided on the day.
As
always thanks for your kind assistance! Warmest wishes “
01-12-11 JP
Gibraltar
“Dear Toby
& Nina , Firstly, may I thank you and your staff for all your
help in making the Rotary Auction Night on Tuesday the success that
it was, and please specifically pass on the Club appreciation to Mohammed
and his crew for the excellent service that they provided throughout the
evening. Their
attention at the bar and in serving the tapas was
really
just what was needed to make the evening a relaxed and
pleasant occasion.
.... “
01-12-11 TN
Gibraltar
“Thank you
for making this a fantastic holiday!!”
30-11-11
I&J C Devon
“Dear Stephen, I want you to
know how grateful I am for the wonderful service given to me last Saturday
at my Dad’s 80th birthday party. He was well and truly
surprised and the event turned out to be exceptional and one that he will
always remember with fond memories. From start to finish, everything
went smoothly and professionally. Nina at the Conference Office has been
great from day one with the arrangements and the waiting staff at the bar
and Wisteria Room on the Saturday itself were
extremely helpful. They went out of their way to ensure that the day
was very special and I will always be very grateful to them for their kind
attention. My mother, sisters and myself would therefore be very
happy if you could thank all those involved on our behalf.”
25-11-11 G F-T Gibraltar
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“Hi
Stephen
Thank you so much it went very smoothly and yes
Alex was very attentive and at hand all evening. I am so grateful you
all looked after us so well and made us feel so welcome. I look forward to
working at the Khaima again; Alex is a pleasure to work with.”
16-11-11
VGB Gibraltar
“Mr
Davenport, A short note to thank you for
your promised personal attention. The room was very comfortable and
made all the difference on our three day trip. My comments top
friends and family have been extremely positive and I applaud your customer
service. I shall return.”
17-11-11 HB
UK
“Good
morning Toby & Alfred, R & C P have asked me congratulate and thank
you both and your staff for the spectacular lunch served and fantastic
attention to detail given during the course of the private lunch held
at the hotel on the 9th November. We are especially
grateful to Alfred for utilising many of the products and ingredients that
we as a company are proud to supply our most distinguished client on the
Rock. We took great satisfaction from being able to individually point out
all these items to our distinguished guests representing one of our
most important partners......Thanks once again”
17-11-11 DB
Gibraltar
“Restaurant
– Abdelatif was excellent – we could do with him
coming to England to demonstrate to some hoteliers how to treat their
clients. Also excellent and good humoured service in the bar/bistro.”
14-11-11 Mr
& Mrs C UK
“Rooms
very comfortable… Restaurant could have more varied cheese selection
otherwise excellent. Staff and service likewise, superb.”
06-11-11 Mr
& Mrs R UK
“Nice
break, relaxing. Nice colonial style hotel.”
04-11-11 Mr
& Mrs H Berkshire
“Have
loved our stay here. We came to Gibraltar to be married.
Weather appalling sadly! Hotel full of character.
Keep up
the excellent service. Would come again..!”
06-11-11 Mr
& Mrs T Alicante
“We have
enjoyed our short stay very much.”
Mr &
Mrs B Murcia
“The
overall impression was one of comfort with old world charm. All the
public rooms were kept to a high standard… the views were
outstanding. Keep everything as it is...”
04-11-11
MJS D-D UK
“Hi there,
My husband and I have just spent a week at The Rock Hotel and would like to
say ’THANK YOU' to all the staff. We had a couple of issues on our
first day but Toby sorted them out - big thank you to him. The Bar/Wisteria
staff were excellent, always found time for us. We
look forward to returning to The Rock Hotel in the near future. Regards.”
08-11-11 Mr
& Mrs S UK
“Dear Mr
Davenport, I would like to thank you and your staff for making our short stay
at the Rock Hotel so pleasurable. We intend to visit Gibraltar again next
year and will most definitely stay at the Rock Hotel to me says it all.
Thank you once again”
07-11-11 A & V C
“Dear Ms
Valerga, Now that we have returned
from our holiday in Gibraltar I thought we would email you just to say how
much we enjoyed our stay. We were most grateful to you for arranging such
nice accommodation. Even the weather was kind to us and we enjoyed the
sunshine. We look forward to our next visit. Many thanks.”
07-11-11
Sir T T UK
“Dear
Stephen, May I take this opportunity of thanking you for the superb service
that my wife and I experienced on our four night break at your hotel. You
kindly agreed to make arrangements for us to have a fourth floor room overlooking
the sea/city with lovely views all around.
My wife
was delighted with the surprise and overwhelmed that so much trouble had
been gone to in making this such memorable trip.
Please
convey my thanks to Elizabeth Valerga for assisting us with the aforementioned
room. Our short break really was very special and we will be returning to
the Rock Hotel again in the future.
I will
write a review of our experience in Trip Adviser.”
04-11-11 DA UK
“Our fifth
stay and as good as always. Pleased
to see Malik still in the restaurant – he sums up all that is good about
this hotel..”
03-11-11 Mr & Mrs B UK
“A very
good stay, enjoyed it. I would use this hotel
again and recommend it to others whilst explaining that the decor needs a
paint brush. Good luck for the future.”
01-11-11 DH UK
“Hello Alex, Thanks again to you and your team for making
Saturday night such a successful evening. The food was excellent and
everything both wine and food were served in a very slick manner.”
02-10-2011 PS Gibraltar
“Hi Nina, We
would like to thank you and your staff for the lovely reception held at the
Khaima marquee you put on for us on Friday 21st October for our wedding.
What a wonderful day, everything was perfect. The food and service was excellent...”
01-11-12
S&J C RoI
“Dear Mr
Davenport, My friend, Sra C H and I would like to thank you for a
most pleasant afternoon on the terrace where we enjoyed our lunch which was
beautifully served by Abdullah. “
31-10-11 Dr
EW Gibraltar
“Stephen... the Wine Dinner went very well. Alex and his
team were excellent as was the food. At the end of the dinner Marco Antonio
thanked the Rock Hotel for the evening, highlighting the excellent pairing
of the food with the wine which maximized the different wine’s
characteristics. Thanks very much,”
31-10-11
PS Gibraltar
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“We attended
the wedding which took place in your hotel on Friday 21st
October. The meal was excellent and the staff were
most attentive. We also enjoyed the drinks and canapés which
were served at lunch time. Among your servers was a young lad by the
name of Liam Barratt who was particularly pleasant and attentive. In
fact I found all members of staff at the hotel to be very helpful and
polite”.
28-10-11
JYM UK
“Excellent
stay, really enjoyed it. Been before and
will come again. Many thanks. Please do not let standards slip”
28-10-11 RW
Dorset
“Hi Nina,
We would like to thank you and your staff for the lovely reception you put
on for us last Wednesday for our wedding, the setting was perfect the
canapés, champagne, service & presentation were excellent and we all
enjoyed ourselves, it made our wedding day very special Thanks very much”
27-10-11
S& JJ UK
“Dear Liz , A very belated note to say how much we
enjoyed our recent stay at The Rock. Please accept our grateful
thanks for all your help and to your staff for their excellent service. It
was very nice to have old fashioned service. We shall certainly return to
The Rock – hopefully early next year as we found Gibraltar a delightful
place to stay. Please let me know as to when your refurbishment are
going to be undertaken. Very kind regards”
26-10-11 GW
UK
“Dear Nina, sorry
for the delay in writing but we have been away on honeymoon. I just wanted to thank you very much for a wonderful
day, everything was perfect, the ceremony, the reception room and the food
was amazing. Everybody thoroughly enjoyed the day. Thank you again or making our day special. Kind regards”
24-10-11
T&F UK
“Much
enjoyed our stay and will return soon for a longer trip. Service,
food and all the staff were first class. The hotel is clearly part of
Gibraltar history. Whilst refurbishment will improve the look of the
building – its location, views and ambience could not be replicated
elsewhere.”
20-10-11 GC
Gloucestershire
“Lovely
atmosphere, a very enjoyable stay.”
20-10-11 RB
Sussex
“This
hotel is unique..its genteel charm and style are
very desirable and make customers want to return. This kind of
atmosphere can’t be bought as it evolves over time. The art deco
style is highly evocative of a ‘golden age’....
20-10-11 LI
Oxon
Hola Alex, just a short note to thank you for looking after
us last Friday, we had a fabulous day and the food was excellent. We really
appreciate everything you did for us. Remember if you are ever in the Nerja area please do call on us
13-10-11
FYT Nerja
“Dear
Stephen, Alex and Nina, I just wanted to
express my sincere gratitude for your help in the run up to our event and
of course to your team's dedication last night itself. It was a long
arduous journey with lots of obstacles along the way but the end result was
fantastic and we have already received quite a number of very complementary
emails from our guests. Please give the chefs a heartfelt thank you on our
behalf as the quality of the food was superb and this greatly attributed to
the success of the event.”
12-10-11 DP
Gibraltar
Dear
Mr Davenport, thank you for your letter responding to our comments in the
questionnaire we filled in during our recent stay at The Rock. We have
stayed eleven times now as we have a family grave in Gibraltar. We are the
third generation of our family to stay at The Rock in the last 50 Years and
this year our grandson came with us making a fourth generation.
I would like you to know that we all thoroughly enjoyed ourselves and the staff were superb with our grandson.
We
look forward to returning to The Rock in the near future and we are
extremely relieved to hear it is staying in its present location. We also
understand some refurbishment is due to take place. We hope The Rock will
not change too much. We love what it stands for. Looking forward to
returning soon.”
11-10-11
J&P G UK
“I have
just returned from the Rock and apart from a couple of issues have had a
wonderful stay and wish it had been longer, It does feel so nice and
relaxing and we do love the old style of the hotel. I do hope it is not
changed to much when it is upgraded in the future.
We enjoyed it so much have booked to come for two weeks time next year..”
10-10-11 SB
UK
“Dear Mr
Davenport, Just a quick line to say thank you, we
had the most enjoyable time and my mother-in-law didn't want to leave.
Hopefully she will still be able (or indeed I will be fit and able
enough to manage the care that she needs) to return next April/May. Please
thank all of the staff members for the help and assistance that they
gave to us, we couldn't fault them.
Respectfully”
09-10-11
MR UK
“On our
arrival we discovered we had arrived one day early, the reception staff
dealt with the situation efficiently and in a very courteous manner –
especially Naomi – many thanks. We have thoroughly enjoyed the hotel
and congratulate your staff on the way they have treated us. We shall
be returning in March of next year.”
06-10-11 JT
UK
“We have
had a restful and enjoyable stay here at the Rock.”
01-10-11 AM
Yorkshire
“Very
pleasant stay...Look forward to returning next year. Wonderful
restaurant staff, a real credit..”
03-10-11
S&J B Bucks
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“Dear
Nina, Just to say thanks for a lovely evening. The place looked lovely and
the food was delicious. We all had a great time. Really a night to
remember. Please give our thanks to the staff.”
03-10-11 S
Gibraltar
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“A lovely
place to stay for a quiet break. Would consider staying again.”
23-09-11
LH Kent
“First
visit, very nice thank you. Excellent quality of breakfast, service
and choice”
30-09-11 PM
Kent
“Very
impressed, hope the refurbishment does not spoil the atmosphere of the hotel.”
20-09-11
DE UK
“Would
stay again. Great hotel.”
26-09-11
NH UK
“..Little
dated but very spacious, overall a great hotel and would recommend.”
27-09-11
Mrs B UK
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“Dear
Toby, I would like to take this opportunity though to thank you and your
staff for all the hard work in providing us
with an
enjoyable and excellent lunch with your usual care and consideration and
patience even with the many changes and additions made by us at a late
stage.”
19-09-11
MB Gibraltar
“Toby, Just wanted to say it was an excellent lunch &
organization excellent! Kind regards”
19-09-11 PAI Gibraltar
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“Eleventh
visit. As usual thoroughly enjoyed. We will be returning.
Glad to hear the Rock Hotel is staying in its present situation and not
moving..”
13-09-11
J&P G UK
“Just a
short note thanking you for making us most welcome
on our return to the Rock. Room 430 is delightful
..”
12-09-11
D&A M UK
“Excellent.
We enjoyed our visit so much so we intend to visit again.”
16-09-11
DWH Kent
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“Hi Nina, Just an email to thank you for your help in
making our wedding such a special day. It was a perfect
venue and the food/wine was outstanding. Can you please
thank all the staff including the waiters and waitresses who were so kind and helpful. We will see you again next
September. Kind regards”
15-09-11
D&L A UK
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“Nina, I
want to thank you and Toby for making our night so special. It was
picture perfect I could not fault a thing :) Please send our thanks
to your staff too. Thanks xxxxx”
05-09-11 NC
Gibraltar
“Thank you
to front office manager Liz, who helped us with our booking. We have
stayed in the penthouse three times and once in a suite. Liz has been
an excellent help to us!”
29-08-11 Mr
and Mrs S Gibraltar
“Generally
hotel and staff very good and helpful. Location and views also very
good..”
01-09-11 Mr
& Mrs R UK
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“Alex, We
would like to express our appreciation on the improvements made to all
amenities at the hotel pool this year. The swimming pool is so clean
and well-maintained, the showers, extra toilets, sun beds and parasols have
been an added bonus as has been the whole Moroccan theme surrounding the
pool area. The service by the staff members is highly commendable as they
go out of their way to make our stay a pleasant and enjoyable one.
Special mention in this respect to Larbi, Javier,
and Damien...”
16-08-11 Mr & Mrs C de la P Gibraltar
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“All
excellent! It was good to be back..”
17-08-11 SG
UK
“Dear Nina
Firstly I would like to let you know that, after asking about the al fresco
bbq, we had dinner by the pool on Friday night
and were really impressed by the food, service and newly refurbished pool
area. We have been talking about what we want to do for our wedding
throughout the weekend and because we both liked the atmosphere and quality
of The Rock Hotel, we would love to look into holding both the ceremony and
reception by the pool. Could you possibly give us an insight into hiring
the new Khaima, catering, how long the reception could go on for, etc and
of course, if it is possible to have the ceremony by the pool too? Looking
forward to hearing from you!”
17-08-11 KG
UK
“Staff
very helpful and polite. Enjoyable stay – 4th year in
succession.”
17-08-11
Mrs H North Yorkshire
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“
Dear
Sir, I am writing to express my heartfelt thanks to your staff for
the wonderful welcome and service when we visited your hotel to toast
our marriage on the 28th July. Nina was very helpful and
accommodating, arranging champagne for us in the lounge and on the terrace
and every staff member was friendly in congratulating us. Please pass
on our thanks to your staff that made the toasting of our wedding so
special, memorable and perfect.”
15-08-11 JB
UK
“We have
had the most wonderful stay here in Gibraltar and we will definitely be
returning. The staff have all been lovely.”
14-08-11 T
B-D UK
“
We
will be back on a regular basis. Excellent room and magical
views. Lovely foyer and bar. Great value. Excellent
staff. Well done!”
15-08-11 DJ
West Sussex
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“Dear Nina and Toby, I would like to thank you
for having organised my fiftieth birthday party at the Rock Hotel swimming
pool, everything was exceptional, especially the food. I would also like
you to extend my gratitude to all the staff at the pool for having
contributed to making the party a most memorable one. A special thank you
for extending the closing time to 01.30am, I can assure you that a great
time was had by all. All the best.”
25 -07-11
G&R Gibraltar
“Dear Nina
and Staff, We just wanted to say a very big
thank you for making our wedding day such a perfect and memorable day for
us both and our family and friends. We had an amazing time in
Gibraltar thanks to the staff at the Rock Hotel and our compliments go to
the chef for giving us a superb meal.. Hope
to be back again soon. With our fondest regards.”
18-07-11
N&K UK
“Hi Nina
& Toby, Just a quick email to thank you for all your help organising
our wedding in June. It was a fantastic day from start to finish.
The
location was wonderful, the food and drinks were first class, a special
thanks to the Chef and the kitchen staff, also to the professionalism of
the waiters who looked after us superbly. Our photos were terrific and really
showed off the Hotel at its best. All in all it was a day to remember. We
will return to the Rock Hotel, hopefully next year on our Anniversary.
Thanks again”
12-07-11
B&CM Scotland
“To Latif and Alfred (Head Chef) and all the team who made
our wedding day and reception dinner at the hotel - so friendly and
memorable! Many thanks.”
07-07-11
G&P UK
“Pool
beautiful.. Porters were very good and
informative. Staff all excellent. Very good and helpful
on reception.”
05-07-11
P&S Q Middlesex
“Excellent
hotel. Would feel a little updating on paintwork would make it even
better. Will come back and stay. Lovely location and amazing
cocktails and food.”
07-07-11 Mr&Mrs H Somerset
“Evening
meal seems expensive but otherwise a lovely stay. Thank you.”
29-06-11 SH
Yorkshire
“A very
nice short break holiday hotel. Views very good, easy for town.
Keep up the good work and maintain this standard.”
29-06-11 PW
UK
“Hi Nina,
I hope you are well? A couple of things from last Friday’s function. Firstly
many thanks to all those at The Rock who made it a success”
07-07-11 SF
UK
“All your
staff are delightful, and I would like you to pass
on our praise to everyone, from the front of house receptionists
particularly Liz and Melissa, the porter, to all the dining room
staff at breakfast who were always so cheerful and friendly and nothing was
ever too much trouble. They were super. A particular thank you and SPECIAL
wishes go to Abdullah and Aziz, your deputy bar manager and asst out on the
terrace. We travel the world monthly on business and they are the nicest,
kindest and most attentive staff we have ever come across. And we often
stay at Reid’s in Madeira and Raffles.We choose
The Rock for old fashioned style, and the fact we live on the Isle of Bute
and know Jonny Bute the Marquis of Bute
who's grandfather built your hotel. We shall be
discussing our stay with him in great detail !!
Also showing him our beautiful photographs of your views and terrace. You
can be very proud of your lovely staff. Oh and I forgot to mention
how nice the pool bar staff are and Dana the room service girl.Thank you again, please pass on our thanks, we do
appreciate your old fashioned service. With grateful thanks and kind
regards.”
02-07-11
N & S C IoB
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“Dear Nina,
Thanks very much for everything, we had a great time. Food was great &
the place looked lovely....”
27-06-11 GC
Gibraltar
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“Dear Nina,
Many thanks for everything, the reception was a success and your
hotel's food and service was fantastic.”
27-06-11 VP Gibraltar
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“Dear Stephen,
Just to say thank you for a wonderful holiday and especially for your help
after the ‘monkey business’. The hotel is great and the staff are a credit to you. Kind regards.”
25-06-11
A&G W UK
“Very
enjoyable stay”
27-06-11 RH Wales
“Would come
again”
24-06-11 Mr&Mrs F Gloucestershire
“Xavier by the
pool – excellent service”
11-06-11 JA Surrey
“I have
enjoyed my stay immensely – and I will recommend and return. Wi-fi very helpful – good facility. Thanks.”
24-06-11 JG Penarth
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“Couldn’t
recommend the hotel any higher. Coming back in September”
22-06-11 CE
York
“Pool staff lovely. Terrace staff lovely.
Abdullah and Aziz very, very nice.”
23-06-11 Mr C Isle of Bute
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“Dear Nina, My niece Jannah has instructed me to please thank everyone for
the wonderful afternoon tea christening party on Sunday, and if you can
pencil in her wedding booking for the 22nd of June 2013 for 200
at the Khaima. Kind regards”
23-06-11 AR Gibraltar.
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“Good evening
Mr Davenport, I just wanted to express how much we enjoyed our
stay at your hotel. Gibraltar is a special place and your hotel is really
lovely. Perhaps you could do with a little renewal and certainly the family
of apes need watching but overall congratulations to you. A superb location
and fantastic views. Nice rooms and the breakfast is
so much better than any Spanish hotel I've been to. Congratulations.”
21-06-11
D & D H UK
“Hello
Nina, Thank you
very much for looking after us on our very special wedding celebrations on
the 10th June and organising morning coffee along with a
table & champagne for lunch on the day. We are sorry we missed
you to thank you personally, however we did ask Abdullah to pass our
appreciation to you and though he also gave us good service. We look
forward to visiting Gibraltar again.
Very
Kind Regards.”
20-06-11
B&L H UK
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“Dear Nina , Just a short email to thank you for organising a
wonderful dinner last night. The Commission Members and guests thoroughly enjoyed
the food. I thought the waiters were extremely professional and I would be
grateful if you could extend my thanks to them. It was a good taster
of what is to come for the wedding!!”
08-06-11 B
H-J Gibraltar
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“Dear Latif,
...thanks very much to you, your great chef Alfred Rodriguez and
your attentive staff for the wedding dinner. The food and wine were
excellent. We all had different a la carte dishes and we were served
with promptness and care..”
08-06-11
CS UK
“The
Governor, CBF, CO of Royal Gibraltar Regiment, Miss Gibraltar and all the
VIP's and guests all said that they enjoyed it immensely. Rock fusion belly
dancers were an excellent idea and worked brilliantly in the most excellent
and lovely Moroccan style venue of the Rock hotel swimming pool. What an
amazing tent. The service and food were excellent and our thanks go to Toby
and all the staff at the Rock Hotel who have once again been outstanding.”
06-06-11 JR
Gibraltar
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“Dear
Mohammed, We are back in the UK now and are
writing to say thank you very much to you and your staff, in particular
Abdullah Ghazi, Sebastian and Aziz for the wonderful canapés , champagne
and afternoon tea for our wedding on 20th May. It was all
just perfect and delicious! Your staff were
very caring and attentive. Thank you all again.”
05-06-11
C&R S UK
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"Dear
Nina..Just a quick e-mail to say what a wonderful
wedding day we had at the Rock Hotel on the 11th May and to say thank you
for everything - a big thank you to you and Toby and Alejandro for being
such lovely witnesses come photographers. Also a thank you to the
waiters in the restaurant who were so attentive, professional and friendly
- they made our wedding day meal even more special.......the Rock Hotel
really is a very special place and we will always view it with a certain
amount of sentimentality."
26-05-11
K&T B UK
"Stephen.. Just a quick email to thank you both for your help
with our reservation for our wedding anniversary short break 12th to 15th
May. As always, we had a fantastic stay at the Rock and it is so good to
see the same faces in the restaurant and bar and also the fact that these
faces recognise us!! It was also good to bump into Toby. So thanks again
for everything and we also thought that the new pool area looks
amazing."
24-05-11
M&M C UAE
"Dear Nina, Thank you so very much for all your
hard work in arranging the requirements for our wedding day yesterday, 20th
May. Everything went to plan and made our special day
memorable. The bar staff and restaurant staff were very organised and
attentive, nothing was too much trouble. Our special thanks to
Mohammed, Ghazi, Sebastian and Aziz. They were lovely. Our
guests asked us to say how they all enjoyed themselves and their stay at
the Rock. Thank you again Nina and we hope to see you again next
year."
23-05-11 C&R S UK
"1st time at the Rock Hotel and it was
wonderful. You made our stay one of the best holidays we've had. Our
thanks to all the staff for making our stay so good. Please e-mail me
with any special offers"
17-05-11 AG Lancs
"Xavier's attention (at the pool) to
guests' needs was very professional and helpful. We look forward to
seeing him again."
16-05-11 SP UK
"Hi Toby, I would like to thank you personally for
the attention to detail and for being so helpful in the organisation of the
marvellous wedding reception held at the Rock in honour of A and D.
My thanks also go to the entire staff, including Alfredo in the
kitchen, waiters and all the staff. Who needs to go to Spain to
hold a wedding reception! Once again Toby thanks for making
it such a wonderful event."
18-05-11 TL Gibraltar
"Hi Ian and Stephen, I just wanted to write an email to say
thank you for the below. Myself and my wife have just
come back from our stay at the Rock hotel in Gibraltar and we were very
impressed indeed by the whole experience. The room to begin with was very
nice indeed; large, spacious, clean and very much in keeping with the art
deco theme of the hotel! The service all round from the staff was
superb, as was the food for both the breakfast and also for our meal in the
restaurant!! Moreover, the pool is fantastic and the bar / terrace are great selling points for the hotel!
Thank you for a wonderful weekend and we will certainly recommend the Rock
hotel to our family and friends!! Please pass this on the staff who made our stay so enjoyable!!"
16-05-11 CP UK
"Staff are courteous and
helpful. Special mention to Mailik in the
restaurant at dinner - superb!"
Mr and Mrs B UK
"Dear Mr Davenport, Thank
you so much for making our stay at the Rock such a pleasurable
experience. The room was superb....the staff were
superb, our chambermaid who replenished our room even had an eye to notice
my tea addiction....Abdullah and Aziz in the bar were their usual friendly
and gentlemanly selves, always ready to oblige and very valuable members of
staff. The breakfast was its usual high standard together with the
service in the dining room. Thank you again for our experience, we are
returning to the UK with fully loaded batteries."
06-05-11 Mr and Mrs R UK
"Very nice hotel - friendly prompt service, clean,
tidy and comfortable - will be back."
22-04-11 EC Yorkshire
"A very enjoyable stay....The staff
have all been very helpful and courteous, facilities
excellent..."
28-04-11 RGH Notts
"Well maintained hotel with charming staff"
28-04-11 FB Sussex
"Lived up to expectations, well done. Nice
touch with sherry on arrival and Easter Egg in room!"
30-04-11 D&C R
Northamptonshire
"A very relaxing enjoyable stay. Thank
you."
03-05-11 Mrs K D Norfolk
"Our room was excellent. The bathroom,
excellent choice of tiles etc. Huge bed. Plenty of
space in the room. Superb views."
04-05-11 JJR Gibraltar
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"Wonderful character
hotel. Fresh coat of white paint , but
please keep as a national icon for Gibraltar.Should
be preserved."
09-04-11 PO Bristol
"Only a brief stay but
very enjoyable"
9-04-11 Mrs LMS Yorkshire
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"We have stayed here 4
or 5 times and wouldn't stay anywhere else in Gibraltar."
13-04-11 A&I S UK
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"Excellent service in
all departments. Very comfortable room"
01-04-11 Mr&Mrs
M Yorkshire
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"To all the staff in the
restaurant. As always we have had a lovely stay here at the Rock
Hotel. Many thanks for all your help and kindness and we look forward
to seeing you all again soon. With all best wishes."
07-04-11 PD UK
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"A very enjoyable stay
will look forward to a return visit"
05-04-11 JW Faro
"All round excellent
service and a very enjoyable stay. Keep on doing what you are doing.
Very well done"
02-04-11 PH Cheshire
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"Dear Toby...I would
like to convey our thanks to you and Nina Pereira for the professionalism
with which you attended to all our requests. To all your staff for
having provided a first class service during our Centenary Dinner on the
evening of Saturday 26th March, 2011. The catering staff for
providing us with delicious and well presented food. The waiters for
their attentiveness and for service that was second to none.
Management for having made it possible and you personally for your great
choice of menu, for your attention to detail and the beautiful surroundings
but most importantly for your patience and professionalism by listening at
all times and carefully taking notes to ensure that our
celebration would be the success it undoubtedly was. It was
an excellent evening enjoyed by all and I only hope that it will not be the
last."
29-03-11 MJA Gibraltar
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"Thank you for a
wonderful stay. I have always wanted to come to Gibraltar and stay at
the Rock! It was wonderful.."
25-03-11 CC UK
"A lovely stay made very
welcome by all staff"
17-03-11 ND Essex
"We had our son's marriage
here - the Wisteria Room and the service provided was
excellent. The food was excellent."
27-03-11 Mr&Mrs
J Alicante
"Lovely hotel, wonderful
setting. Would love to come and stay again. Love to hear of any
special offers in the future.."
27-03-11 SB Gloucestershire
"Lovely hotel and staff..will be back again. Thanks to all, especially
Sergio for all his help."
27-03-11 Mr&Mrs
G Malaga
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"The staff
were very friendly and helpful. Housekeeping was
excellent. I would recommend TRH to friends."
26-03-11 Mrs S UK
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"Our second enjoyable
year. The housekeeping staff are happy and
very efficient."
21-03-11 Mr&Mrs
Y Oxon
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"Our daughter has
special needs - your bar and restaurant staff went out of their way to
make her feel welcome! Your restaurant is excellent - we ate dinner
there every night of our stay and enjoyed every meal. Service could
not be bettered...If we return to Gibraltar we wouldn't stay
anywhere else and would certainly recommend the Rock
to our friends"
16-03-11 JG and Family London
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"Dear Mr Davenport, My son and I stayed in your hotel on the nights
of 11 and 12 February. We greatly enjoyed our stay and sent an
excellent report to the tour company..."
18-03-11
Prof. BP UK
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"A really pleasant
stay"
10-03-11 GEG Sussex
"Excellent service
eating in bar. Good quality food throughout stay - thank you."
16-03-11 JP UK
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"It was excellent we
will come again. Thank you to everyone who looked after us."
07-03-11 KS Herts
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"Dear Liz, What a
wonderful service. Thank you! I'm back in London now (wishing I
were still in Gibraltar). I enjoyed every minute at the Rock
Hotel and was impressed with all your fine staff. I look forward to
returning soon."
01-03-11 EN UK
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"Excellent hotel.
Enjoyable stay. Food first class.
Cleanliness
of room excellent."
25-02-11 Mr H UK
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"Dear Stephen, I
hope you had a good weekend. I just wanted to thank you for the great dinner
the other evening. I think all who attended really enjoyed themselves and
appreciated the delicious cuisine and wine..."
14-02-11 BO Gibraltar
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"A lovely short stay,
thank you"
09-02-11 GB UK
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"Stephen
Davenport, I have intended contacting you since our visit back in
December... Anyway I want to say what
a wonderful stay we had and the service was second to none. One of my
daughters had a fall when shopping in town and Abdullah went out of
his way to attend to her. He really is a gem and looked after us like
royalty during all of our stay. Please don't change a thing with the hotel,
if people don't like the genteel style let them stay in a modern high rise.
We did get invaded by an ape, strictly my fault
for momentarily leaving the balcony door ajar. It was all part of our
most enjoyable visit. All your staff from the chambermaids upward are excellent. We hope to have another
visit later this year."
04-02-11 Mrs DS
UK
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"very good - happy,
continuity of staff"
04-02-11 R&B Hants
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"The apes on the balcony
were an added excitement"
22-01-11 AH Malaga
"A very comfortable
stay. Would recommend hotel to others and
would be very happy to return"
25-01-11 Mr&Mrs G Suffolk
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".. the food at the New Year's Eve Dinner/Dance was excellent
- and that is coming from someone who is a fussy eater! It was
probably the best yet. My compliments to the catering staff."
21-01-11 JA London
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"Would
you please convey to Mr Davenport and his staff our sincere thanks for
the 2010 New Years Eve celebrations which closed our year in the usual
enjoyable and efficient manner one always expects of The Rock. May we
wish you all an ongoing successful and prosperous 2011."
20-01-11 RAK UK
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"Dear Nina, I am very
sorry that I have not sent this e-mail earlier, but my husband and I cannot
thank you and your staff enough for organising what was a wonderful
christening party, where the food tasted fantastic, the table setting and
views were beautiful and where staff took care of us so
very well. Thank you so much for the lovely table setting, we have
lovely pictures and memories of what was a very special day to us We have been recommending your service and
venue to all. Thank you very much once
again, a Very Happy New Year to you all, "
05-01-11 GF Gibraltar
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"Staff friendly and helpful. Calm relaxing ambience
throughout the hotel."
02-01-11 MM Essex
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"Great New Year's Eve
party, rack of lamb was unbelievable."
02-01-11 LS Spain
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"Dear Aline, Melissa and all the
staff at the Rock Hotel,
Huge thanks for a fantastic holiday in Gibraltar during our stay at
the Rock.We could never have anticipated the
excellent room with its fantastic views. Your help with our
sightseeing trips during our stay was invaluable. Even though our stay was
only five days we had the holiday of a lifetime! We will be happy to
recommend the Rock Hotel to anyone wishing to experience the gem that is
Gibraltar. Thank you all so much."
12-08-10 M&S C UK
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"Good Morning I recently stayed at the hotel from 30.07.2010 -
02.08.2010 with my husband and daughter. I just wanted to say
thank you for a most enjoyable stay. It has been 29 years since my
last visit to and many things have changed since that time. Can you
pass on special thanks to Stacey on reception who
was very helpful and able to answer all of our questions and provide
us with very helpful advice about the beaches and their facilities.
Hopefully we will get the chance to visit again soon."
10-08-10 AT UK
"A beautiful old building, amazing views, friendly, efficient
staff - we would love to stay here again and
will
recommend to others."
09-08-10 C E-B UK
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We have recently returned from our holiday at your hotel and I felt
I must write and thank you and your staff for a wonderful holiday. It was
our first time at the Rock Hotel and it was everything we imagined it would
be. The staff were very courteous and helpful and
the hotel was extremely clean and well appointed. I was also grateful for
the use of the wheelchair whilst we were there. The pool area was also very
nice and the staff there also courteous and helpful. We are planning to
return again next year and will book through Cadogan
Holidays again. It would be nice to have the same rooms again do we
request this when we book? Thank you again for making our holiday to
Gibraltar the special time we hoped it would be."
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"Hi Stephen Rosana and I thoroughly
enjoyed our meal, with the tranquil surroundings making it a perfect
evening. As ever, we’ll recommend your pool restaurant to our family
and friends, who I am sure will also enjoy
it."
03-08-10 GT
Gibraltar
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"Earlier this year my Wife and I had the pleasure of staying with
you for a 3 night break... We had a fantastic break, which was made
the more fantastic because of the friendliness of the staff
. This has prompted me to book another stay with you..."
03-08-10 NP UK
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"Hello
Mr Davenport, My wife and I wish to say a
big thank you to you and all your staff for providing us with a wonderful
stay at the hotel last week. The room you chose for us was lovely, and the
service was equally as good. We both had a wonderful time in
Gibraltar and plan to return again next year. Thank you once again for
everything. Kind Regards."
02-08-10
J&M C UK
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"Very impressed with the hotel and staff and would like to
return
in the
future."
02-08-10 MP Tyne and Wear
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"Excellent hotel. Elegant and comfortable. The staff
at reception and dining room very efficient and friendly."
28-07-10 JW Lancashire
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"An excellent place to stay for our visit."
24-07-10 Mr&Mrs M UK
"Beautiful hotel, great position and helpful
staff. Particularly enjoyed the
barbecue
at the poolside."
24-07-10 Mr and Mrs C Hertfordshire
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"Dear Toby...I wish to congratulate you and your staff,
especially the chefs for the excellent food, the waiters for the good
service and all in general for having afforded the bride, groom and guests
a wonderful and happy evening..."
23-07-10 JL Gibraltar
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"Dear Mr Davenport... My wife and I have been to your
hotel on, I think, seven visits. We have
always experienced very good service but this was a special surprise and it
really added to the sense of occasion on our anniversary.
Service like yours is much appreciated and it means that you can be sure we
will choose the Rock Hotel whenever we visit Gibraltar and that we will not
hesitate to recommend it to our friends as the best venue in
Gibraltar."
19-07-10 AB Gloucestershire
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"Thoroughly enjoyable stay for our wedding anniversary.
All the good things we had read in UK newspapers turned out to be
correct."
16-07-10 JP Kent
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"A lovely, well run hotel. We enjoyed our stay and would
certainly
recommend it."
13-07-10 CK Guernsey
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"Dear Mr Davenport, My son and I
have just returned from a four night stay at your hotel. I would just like
to say what a fantastic time we both had. Your staff are
excellent, friendly and hard working and willing to help in any way. It was
my second stay at your hotel and did not disappoint. I sincerely hope that
you continue to retain the 'faded charm' that epitomises the Rock. Too many
hotels these days seem to feel the need to change to the soulless spa
type ambience that holds no surprises. The Rock stands alone in its
ability to seduce its visitors into believing that times do not change and
that at any moment Errol Flynn could indeed stroll onto the Wisteria Terrace
for a cocktail (or two). I for one love your hotel and hope to visit again
soon. As a working mother I appreciate the little touch of luxury that you
have afforded myself and my son. Thank you and
your staff. I hope to be able to stay at Christmas or new year 2010."
12-07-10 SM UK
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"My fifth visit. Would certainly recommend to anyone
visiting Gibraltar."
09-07-10 NH Berkshire
"..Really lovely hotel."
09-07-10 AP UK
"Loved the hotel - if we come back a third time we would love
room 427"
08-07-10 Mrs B Derbyshire
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"We have enjoyed our stay with you. The staff have been
very friendly and the food has been
excellent.
We will be back."
04--07-10 Mr&Mrs W Cardiff
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"Dear Mr Davenport,
Once again I must compliment you and your staff for giving us all a holiday
to remember. Our stay from the 14th to 21st of June was 1st class from
beginning to end. We have holidayed together in many resorts over the years
and all agree that this was, by far, our most enjoyable yet. Every member
of staff should be commended for the excellent service they provide. Our
lovely rooms were immaculate. Reception and Dining room staff were friendly
and professional. "The Boys" in the Barbary Bar were particularly
Friendly and helpful....checking on the football scores for us while we
were eating!.... as well as providing an excellent
service. All the Bar staff were superb but young William deserves a special
mention as he was so eager to help and was such a pleasant young man.....We
cannot thank all at the Rock for a wonderful stay and we shall surely be
returning as soon as possible. Once again,
many thanks"
05-07-10 C&J G and N&K S UK
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"We have stayed at the Rock on numerous occasions and we always
feel as though everyone goes out
of their
way to make our stay enjoyable."
01-07-10 FC Cumbria
"Lovely hotel."
01-07-10 Mr & Mrs J North Yorkshire
"Had a lovely time - hope to come again.
Brilliant views."
01-07-10 LM Devon
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"Excellent. We had a wonderful weekend. Thank you ALL
so much. Staff were more than five
star.
We shall most definitely come again"
29-06-10 A&H H Isle of Wight
"Nina/Toby - THANK YOU. XXXX"
29-06-10 Mr and Mrs H UK, Bride and Groom
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"My husband, Lord R and I would like to take this
opportunity to thank you, and your staff for our visit to your Hotel on
Monday 21st June 2010. We visited your Wisteria Restaurant on
Friday 18th June with the possibility of holding our small wedding reception
there on Monday 21st. The courtesy extended to us by your staff in the
restaurant and by your Duty Manager on that day was impeccable. Even
though it was explained to us that a reservation was not possible, we were
assured that every effort would be made to accommodate our party.
On arrival, after our wedding on the Monday, we found a table
reserved and laid out especially for us, for this we are truly thankful and
grateful. We had the most perfect day, the ambience of the Wisteria
terrace is second to none, the food was totally delicious and your staff
very attentive. We would like to say a special thank you to the
two waiters that day who served us, Jose, who came
in on his day off and Mohammed. They are a credit to your Hotel, please extend our thanks to them both. We
had a truly memorable day and both my Husband and I look forward
to visiting again when we are next in Gibraltar."
28-06-10 Lady JAR UK
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"See you next year. Much better than (quotes another Gibraltar
hotel) - more relaxed and friendly."
23-06-10 D&C R UK
"Most enjoyable stay."
23-10-06 Mr&Mrs P Berkshire
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"Excellent staff..."
20-06-10 Mr&Mrs R UK
"On behalf of my party, Colin and Jackie Taylor, Keith and Sandra
Green, I would like to say thank you for a wonderful stay at your hotel
last week.... we had a delightful holiday and feel very
rested now we are back in the UK.
Please pass our special thanks to Simon at reception. He was
particularly helpful and patient with all of our requests.
I would definitely come back and will pass my recommendation on to
any of our friends and acquaintances.
23-06-10 Mr&MrsT Mr&Mrs
G UK
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"First visit to hotel, always heard good reports.
Live in Marbella/UK 50/50 and will certainly visit for overnight stays
frequently now for a nice break. Meet and greet and complimentary sherry a
very nice touch."
16-06-10 PM UK and Spain
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"Excellent and welcoming staff. Lovely hotel, very clean
and pleasant.
Will come back again."
09-06-10 LB&PD Liverpool
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"We have stayed in other hotels in Gibraltar. Your hotel
is leaps and bounds ahead of the others. We will spread the word that
this hotel is by far the best to stay in Gib."
06-06-10 Mr&Mrs M Scotland
"We have very much enjoyed our stay - will come again..."
07-06-10 Mr&Mrs G Yorkshire
"Dear Stephen: first a big thank you
for the invite on Saturday.
Whilst the fondue was lovely the al fresco dining was
a real experience - , fantastic setting, the food was fabulous, no
mean
feat as
there was also a Lions do for 60 running alongside."
07-06-10 DE Spain
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"Loved the room and the rest of the hotel. Will certainly
come back to the Rock!"
26-05-10 CR Hants
"Excellent staff."
24-05-10 PH Malaga
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"Dear Mr Davenport, My wife and I have just returned from a
long weekend break in your hotel. We had a superb time; the facilities were
excellent, our room perfect and the service was first class. Please pass on
our thanks and congratulations to all concerned."
25-05-10 SP UK
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"To all the staff in the restaurant at the Rock Hotel many,
many, many thanks for all the hard work and beautiful food that we have had
over the week's stay and the service that we have received. It's all
been first class, many thanks again - we really can't thank you
enough."
23-05-10 Y&A UK
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"Dear Mr Davenport, Just a brief note to say how much L and I
enjoyed our week's holiday at the Rock. Brilliant sunshine, fine food
and fine wine every evening on the Wisteria Terrace - it doesn't get much
better than that!...One thing that impresses me is the mature and quiet
efficiency of the service we receive from all your staff. This really
puts the gloss on the 'oasis' Thank you
again for all your help and we look forward to visiting the Rock again next
year."
17-05-10 DGF Oxon
"Excellent. Very enjoyable."
10-05-10 JP UK
"Excellent hotel. Excellent staff and service."
14-05-10 NL Glasgow
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"Very clean and comfortable, enjoyed our stay very much and
would come again."
06-05-10 Mr&Mrs BR Lincs
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"Your logo 'an oasis in a busy world' is so apt. Please
don't change anything..."
04-05-10 Mr & Mrs P Hants
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"Hello Stephen, We have just returned
home from our recent visit to the Rock and wanted to let you know how much
we enjoyed our stay. All your staff were wonderful, but we especially
appreciated the service we received from the bar staff (we ate there most
nights during our stay). We will definitely be returning to the Rock
in the near future."
04-05-10 D&A O UK
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"Dear Mr Davenport, We are due
to fly back tomorrow, 20th with easyJet via Cadogan Holidays .. If we do leave on time may I
pass on my sincere thanks from myself, my father and mother... to put it
bluntly your staff have been brilliant. From chambermaids, George in
reception to Karim in the restaurant. They
have all been very kind and truly helpful..Your staff are a credit to you, well done. I look
forward to coming back later in the year with my wife as it will be our
50th birthdays. Hopefully the weather will be better then (outside
your control)"
19-04-10 MK UK
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"An excellent hotel. First class in every
respect. Congratulations to all management and staff.
Do not make any changes."
07-04-10 WC Cambs
"This place really does live up to its motto 'an
oasis......' Very relaxing, pleasant surroundings."
06-04-10 AL Spain
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"Charming and attentive staff made this a holiday to
remember. Dining staff and check-in desk were so helpful, gracious
and hospitable. Enjoyed all three diners at the hotel
restaurant. Had not planned to eat there more than once but after our
first experience we decided we had to go back."
05-04-10 ST UK
"Superb experience; my favourite hotel used for holidays.
ALL staff remember me and greet me as
a friend and client. They are so professional at the same time so
very, very friendly. It is like returning home!!....Please maintain
the standards I have felt from day one, and are so high. "An
oasis in a busy world' is a phrase your hotel so aptly demonstrates."
03-04-10 SG Yorkshire
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"A very enjoyable stay. Thank you."
31-03-10 Mr& Mrs C Surrey
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"Dear Liz, I just wanted to send you a short note to thank
you for all your help for our visit to the hotel this weekend......I would
like to thank you and your team for the hospitality shown during the
weekend, please pass on my thanks to the staff in the bar and in
reception. All of us were very impressed with the hotel, the location
and especially the staff and I will not hesitate to recommend it to anyone
wanting to visit Gibraltar! The weekend was a great success and
everything went according to plan, which is always a good thing!!
Again, many thanks for your help."
30-03-10 DH UK
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"Absolutely excellent stay as always."
25-03-10 DJS Hants
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"Nice hotel, excellent staff, nice food. We hope to come
back again."
25-03-10 MO UK
"The hotel provided a relaxed break, living up to the expectations
prior to arrival. Really enjoyed the stay - we will be back."
24-03-10 Mr&Mrs RR Hereford
"Excellent service."
22-03-10 CD Cornwall
"I've had a very enjoyable stay and hope to return towards
the end of the year. All the staff were very
helpful."
Mrs BD UK
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" To
everyone at the Rock Hotel. I am just writing to say a huge thank you
for making my stay in Gibraltar a very pleasant and memorable
experience. The service you provide is quite frankly unrivalled
compared to any other hotel I have stayed at. I would definitely
recommend to any one, 'stay at the Rock
when in Gibraltar's ...Keep doing what you are doing!"
26-03-10 DAH London
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"We have thoroughly enjoyed our stay in your hotel. Thank
you very much."
20-03-10 Mr & Mrs I London
"I would just like to say how much I enjoyed my stay at the
Rock Hotel. I came from my home in Spain to my son, and now lovely
daughter-in-law's wedding. The room and extra touches were much
appreciated. Thank you also to all your very pleasant
staff."
19-03-10 UC Spain
"We enjoyed our stay. Many thanks to all your
staff. Well done."
19-03-10 BAL Staffs
"Another perfect stay! The head waiter was excellent
following all my special requests. All staff superb."
15-03-10 BJ & MJ H UK
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"Would recommend my friends to stay here."
02-03-10 LG Surrey
"We have had the most wonderful time here. The hotel was
everything
we had wanted and more."
02-03-10 J&JG Kent
"Excellent holiday. Would recommend."
01-03-10 Mr&Mrs P Middlesex
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"As always restaurant at dinner and breakfast was
fantastic"
16-02-10 DWG Hants
"First time in Gibraltar, will be back next year to this
hotel."
14-02-10 TM Herts
"Our first visit to Gibraltar, hotel 1st class. We will
come back and we will
recommend
the Rock Hotel."
14-02-10 LW London
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"Mr Davenport, Having recently stayed at your hotel I wanted to
write to express my thanks for how your staff made our weekend as
special as it was...with regards to the weekend the hotel itself is
wonderful. You have all managed to create such a relaxing and
pleasant atmosphere that it really was difficult to walk away and
leave! From the views from our balcony, the decor of the rooms
and lounges and tranquillity of afternoon tea on the terrace, the whole
weekend was perfect. While I could go on and on, I would like to make
particular mention of one member of your staff. A young man working
in the bar during our stay. He was charming, polite and friendly
without over stepping the mark. All in all the perfect balance
of hospitality and professionalism and he is a credit to you. I would
be grateful if you would pass on my thanks...."
12-02-10 GW Dorset
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"Thank you once again for a most relaxing stay.
The food just seems to get better."
11-02-10 LI Norfolk
"We thoroughly enjoyed our stay at the Rock Hotel"
10-02-10 Dr MH West Sussex
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"Liz, My wife and I would
just like to pass on our thanks to you and all those working at the Rock
Hotel. We stayed 4 nights last week and thoroughly enjoyed our stay
at your hotel. We have recommended the Rock to a few of our
friends. Many thanks and we look forward to staying with you again in
the near future."
09-02-10 DA UK
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"We enjoyed our short stay - a wonderful introduction to Gibraltar.
Would love to come again and stay here longer. Highly
recommended."
04-02-10 Mrs PK Sussex
"I would particularly wish to compliment the Barbary Bar staff
for their efficiency and friendliness. Chantal 1st class
service."
04-02-10 MF Worthing
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"Enjoyable stay. Returning in August for our
wedding. Love the large bed.
Nice touch to offer a complimentary drink (in the room)"
02-02-10 JM UK
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"What a wonderful hotel - enhanced by the quality and
professionalism of your staff. They are all genuinely
friendly
and a credit to the hotel."
25-01-10 Mr PCW Wrexham
"We enjoyed our stay very much indeed. Hotel and staff
very good. The weather was kind also. Lounge area a lovely
place to sit - peace and quiet."
25-01-10 Mrs DB Yorkshire
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"..we enjoyed our stay here and
extended an extra night and would definitely stay again next time we visit
Gib...Orlando's hair salon top notch - should be
promoted more!"
21-01-10 Mr&Mrs P Algarve
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"Just a note to thank you for the festivities and your
organisation, also for the way the staff looked after us during our
stay. Apart from the weather we thoroughly enjoyed ourselves.."
07-01-10 R&N W UK
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"Dear Mr Davenport, Please
convey my sincere gratitude to Mr Tobelem and all your staff at the Rock
Hotel for the excellent service offered in connection with the celebrations
held for Miss World's homecoming. I must, above all, stress that Mr Tobelem's sense of duty and courteous manner was
exemplary at all times. No matter what my Ministry requested he and
the staff at the Rock Hotel went overboard to provide - and always with a
smile. The Miss World organisers who accompanied Kaiane
Aldorino were very impressed with the warm manner
in which Gibraltar received her and equally with the amiable service
provided by the Rock Hotel.."
13-01-10 The Hon. EJR Gibraltar
"The food and staff made our stay in this hotel - especially
the staff"
12-01-10 CL & TP Yorkshire
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"Toby - many thanks for the excellent evening we all enjoyed
for the WOs' and Sgts' Mess Gibraltar. It was a great success
and that came down to the excellent service and attention to detail.
Commander British Forces and the other honorary guests have all expressed
their thanks and may I express our. It was a superb Christmas Ball
and one which people will be talking about for a considerable
time. Many thanks to you and your staff."
16-12-09 BM Gibraltar
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"Very good. Been to this hotel and many more on the Rock.
We would rate this one the best."
11-12-09 Mr&Mrs K Spain
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"Lovely old style hotel. Beautiful china in dining
room. Sherry/whisky a nice touch. All extras much
appreciated. Ducks in bath sweet..."
10-12-09 SB Devon
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"Please don't move the Rock - it
has a lovely colonial atmosphere, very restful. Marvellous views,
excellent lounges etc."
01-12-09 E&D W Hampshire
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"The bar staff made our holiday - my father was ill while
we were there and they went the extra mile to get him anything he fancied
even if it was not on the menu. They even looked out for him when we
were out, a special thank you to Chantal, Jose and William - please give
them my thanks."
05-12-09 TT West Sussex
"Bar staff and food service excellent. Staff attitude
more than excellent - very friendly and helpful."
04-12-09 Mr&Mrs DWS UK
"Compliments to the chef"
04-12-09 Mr&Mrs O Isle of Man
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"My wife and I have just returned after a 4 night stay at
the Rock. We found the service wonderful from all the staff, from
head waiters to the cleaning staff, so polite and helpful. We
thought this kind of service no longer existed. Special mention to
the head waiter and staff in the restaurant, Jose in the Barbary Bar, Vin
in the little shop and a special thank you to Liz at the front desk who was
so helpful when an accident threatened to spoil my holiday."
01-12-09 Mr&Mrs IJP Manchester
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"We just wanted to drop a line about the lunch we had at the
Rock on Sunday. It is difficult to know where to begin.
Starters -the Sepia was the most AMAZING we have ever tasted,
absolutely superb. Mains - Beef and Yorkshire puddings to die for.
Desert - How clever and so much fun, not only delicious what a
fantastic idea.
The service was excellent and it reminds us of why the Rock is so
special. Please convey our thanks and appreciation to the chef,
kitchen staff and waiting staff, it was a pleasure to be back and the
perfect antidote to a wet, grey, miserable Sunday. Thank you
everyone, we look forward to our next visit (very soon).
30-11-09 D&J L Gibraltar
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"Our first stay here and we hope to return soon, service first
class, a lovely 4 night stay. Thanks to all the staff."
20-11-09 IJP Manchester
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"Overall excellent impression"
18-11-09 CM Surrey
"Restaurant Dinner - as excellent as always."
19-11-09 Sir PG France
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"As always, could you please pass on to the restaurant
manager and staff thanks for all their help and kindness.
As always we have had a very enjoyable stay and look forward to returning
next year. With all best wishes."
12-11-09 PD and family UK
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"I enjoyed my visit to your beautiful hotel and hope to visit
again one day"
13-11-09 MWN Suffolk
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"Stephen,
Thank you for your email. Just a quick response although a more formal
letter will be winging its way to you shortly. I would like to express my
thanks to you and to Toby and his team for all they did to make last night
a great success. I had several comments from Directors and members
during the evening that they were impressed with the presentation and
quality of the food. I saw many plates which had been wiped clean!
It all
went without a hitch and I am sure that the members are extremely
grateful for helping everything go well and to be so enjoyable.
Several people commented that it was "good to be back at the Rock once
again".
Thank you
once again."
12-11-09 EM Gibraltar
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"A wonderful 'old style' experience, a great sense of history, brilliant
staff. Thank you all."
01-11-09 Mr&Mrs N Dorset
"Booked for Christmas for three days..Stephen,
please pass on our thanks to all the staff!"
30-10-09 F&N V Marbella
"Room, view superb. Lovely idea - decanters."
29-10-09 AM Sussex
"An excellent stay - thank you!"
30-10-09 CP Wirral
"Really enjoyed my stay - staff are all fantastic."
29-10-09 SF UK
"2nd visit - very enjoyable, will stay again. Nice to see
familiar faces."
30-10-09 Mr P Surrey
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"This was my second stay, came in July, enjoyed it so
recommended coming with my parents. Have mentioned to people I know
- what a nice place to come for a holiday."
27-10-09 Mrs U Northants
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"Lovely hotel and great food and service. This is our
third visit here and we'll be back next year.."
23-10-09 A&J S West Yorkshire
"Very satisfied, staff friendly and
helpful. Hotel best on the island (sic)."
23-10-09 MG Cheshire
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"Once again, we have had a very enjoyable stay here and I'm
sure we
will be
back again next year."
17-10-09 Mrs MS Peterborough
"A very comfortable, well run hotel. Will definitely stay
again and recommend to friends."
20-10-09 Mr RE UK
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"Just a little note to say a huge 'thank you' for making
Amanda and Michael's wedding the most perfect day.
We knew it would be good because B
told us so but it was way beyond our expectations. The staff were so attentive and worked so hard. We
appreciate all your efforts and will recommend a wedding at the Rock to everyone
getting married. Our best wishes to you all."
15-10-09 L&T S Mansfield
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"Dear Mr Davenport, My wife and I have just returned to the UK
this afternoon following a short break in Gibraltar. We were thrilled
to stay at your hotel and had a wonderful visit. I felt I should
write a quick note to say a big 'thank you' to you and your excellent team
for the welcome we received and the first class service. It was our
first visit to Gibraltar but I sincerely hope not the last."
06-10-09 Maj. CH Hampshire
"All very good. Excellent chef."
05-10-09 EB East Sussex
"..the Rock is a wonderful place to
stay and I shall be back."
04-10-09 MJH Oxford
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"What a star of a hotel! Reminds me of the past with
modern attitudes. Don't change.."
28-09-09 TI Kent
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"Great service by restaurant staff on September 29th, evening -
in particular Karim - outstanding!!"
29-09-09 KB Iowa
"Great, we will be back."
25-09-09 Mr&Mrs R UK
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"Dear Stephen, please convey to all your staff, our thanks
for making our stay at the Rock so pleasant. We found all the staff that we
came into contact with to be polite and helpful. Nothing seemed to be too
much trouble for the reception staff who were most
helpful and pleasant. The restaurant, bar, pool and housekeeping staff were
also all very pleasant and helpful. We enjoyed our break so much that we
intend to return for a week, with friends next June. We found the
Rock to be a marvellous hotel and such a change from the usual run of the
mill hotels found in most resorts today.Once
again, many thanks."
24-09-09 C&J G UK
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"Toby, You may not know this but last Friday's function has
been hailed as the best dinner night to date. This would not have
been possible without your unconditional help and support, not to mention
your unparalleled professionalism. For this let me express my
most sincere personal thanks for all your efforts.."
22-09-09 Capt CB, RGR Gibraltar
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"..Very pleasant and would recommend to friends and
family."
18-09-09 PJH Staffordshire
"Overall a wonderful hotel with excellent service."
20-09-09 S Cambridgeshire
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"Our first visit here has been very enjoyable and relaxing and
the staff have made it special by their friendly
and efficient service."
14-09-09 Mr&Mrs A London
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"Nina, Many thanks for all your
help in setting the room for C and A's wedding breakfast last Friday.
The room looked stunning. I hope the photos we took did it
justice. We all had a very comfortable
stay at the Rock."
14-09-09 FT UK
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"This is our 4th or 5th visit, so I guess that speaks for
itself. I commend especially the Wisteria staff who
are always particularly courteous and friendly."
14-09-09 IPM Surrey
"Lovely, colonial style hotel. Wonderful
atmosphere. Thoroughly enjoyed our visit."
13-09-09 JL Wales
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"Had a great stay -thank you."
11-09-09 Mrs MH UK
"Enjoyed our stay - hope to return."
11-09-09 Mr&Mrs B Salisbury
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"All facilities and staff excellent.."
10-09-09 Mr K Spain
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"Stephen, Thank you for our wonderful
stay at the Rock. Our room was perfect - next door to the one we
stayed in ten years ago...off today back to Luton Airport!
Regards."
10-09-09 C&C L UK
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"A really enjoyable and relaxing stay - will be
back."
04-09-09 Mrs LR Swansea
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"I must take this opportunity to thank you from our hearts for
what you did and how well the reception went. Your staff truly
decorated the place much nicer than we envisioned and everything was better
than we expected. Choosing the Rock Hotel was indeed the best
option....couldn't have asked for more...everyone commented on how nice the
food was and the friendly staff and the overall impression of the place
itself. Toby, thanks for being there too. You and Nina answered
all my million questions and objected to nothing...Perfect is all we can
say!!! Thank you!!!!!!!!!!!!"
04-09-09 T&S Gibraltar
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"Nina....I just wanted to drop you a short note to say thank
you for all your help in organising our small wedding in August, Everyone had
a great evening - the garden and the pool setting were lovely and the food
was just fantastic. We all had a very relaxing evening..Thanks again for all your help, we had a great evening
and all the guests remarked on how memorable the day was."
24-08-09 A&T UK
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"A very good stay"
03-09-09 DFC Derby
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"Unfortunately we stayed only one night. It was like a
dream come true. Thank you so much. I am sure we'll come back
next year for our first wedding anniversary..Thank
you so much for everything.."
03-09-09 S&F H Germany
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"Now that the dust has settled and we have more or less
returned to normal life I wanted to drop you a line regarding the wedding
of M & A. You pulled out all the stops and it was just wonderful
thank you very much. It was such a happy day made all the more
pleasant by not having to worry - matters were taken out of our hands and
dealt with, with aplomb, efficiency and above all, kindness. Thank
you very much. It sometimes takes outsiders to point out to us how fortunate
we are to have such a beautiful spot, which we take for granted because it
has always been there for us. Our guests were very
impressed."
24-08-09 PB Gibraltar
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"Mr Davenport, Many thanks to you and your staff who have
been courteous
and considerate
during our stay."
20-08-09 AR UK
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"Mr Davenport, I have just returned from an idyllic week in
Gibraltar, where we stayed at your
very charming
hotel."
21-08-09 MJ UK
"Great atmosphere..good staff..good
pool area"
21-08-09 Mr C Buckinghamshire
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"Thank you very much for making our anniversary so
special...everything was just perfect, lunch, a
wonderfully relaxing afternoon by the pool, the room finishing with
breakfast on our balcony. Thank you once again."
13-08-09 D&S UK
"We had a really lovely time at the Rock Hotel and are
certainly returning next year for a
longer
stay. Well done Rock Hotel!"
10-08-09 Mrs SI Surrey
"..great service of staff and
personnel - very traditional feeling to the hotel. Breakfast service
very good.."
12-08-09 JR Yorkshire
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"Dear Toby, it was nice to be introduced to you on the occasion
of my godson's wedding last week. The whole event was marvellous and the reception
setting, supper and service could not have been better. I really enjoyed my
stay, and am now planning, hopefully, to come out again for a week in
September or October with my husband...Thank you again for a lovely stay in
a wonderful hotel."
12-08-09 Mrs PM Devon UK
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"Lovely atmospheric hotel.."
7-08-09 Mrs PC Exmouth UK
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"We had a really lovely time at the rock hotel, and are
certainly returning next year for a longer stay. Well done rock
hotel!"
10-08-09 Mrs SI Surrey UK
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"Very pleased. Would definitely stay again."
30-07-09 TL Devon
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"Hi Toby, As always, our stay at the Rock was so
pleasant. More so this visit given the outstanding wedding
arrangements made for my nephew and his lovely wife. The general
service provided remains to be exceptional but we must mention, in
particular, Denise at reception. She
anticipates well and never fails to make the important eye contact with
guests.... She is, as you are, a great asset. It would be
nice if you could pass on our compliments to
her."
26-07-09 MS&JG UK
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"Another excellent stay at one of our favourite hotels.
Your consistency is most welcome in all you do.."
18-07-09 S&D J Oxford
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"To the chef who prepared the spaghetti - 'Sardinian
style'. This is just a brief note to thank you for the superb
dish. We discovered it in Sardinia many years ago and eat it at
home.....Yours was delicious."
15-07-09 T&P H-G UK
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"Beautiful hotel. 1st class standards. We are going
to return for a longer stay. Cannot fault any aspect of standards and
service. Maintain the standards you have set."
13-07-09 Mr&Mrs C Cheshire
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"Dear Rock Hotel, Just a quick note to say thank you for
looking after me so well - wonderful hospitality - it was a pleasure
to stay with you. Special mention to your deputy bar manager,
Abdullah, who was fantastic. Excellent and friendly service.
Best wishes."
08-07-09 RR UK
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"Good hotel, excellent views. The hotel has a retro feel to
it, which I quite enjoyed."
07-07-09 GH Essex
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"Toby, Can I again thank you for
the extremely good evening we experienced on Saturday by the pool.
Everyone has been complimenting the food and the venue and one gentleman
today said he thought it was the best meal he had ever eaten and loved the
starters and desserts. Our compliments to your chefs."
06-07-09 BA Gibraltar
"Toby, Thanks again for making Saturday night such
an enjoyable evening for all who attended. The feedback I'm getting
is that the food and service from you and your staff was excellent..really appreciate your efforts in accommodating us and
all the last minute changes.."
06-07-09 RA Gibraltar
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"Hello Nina, I would just like
to extend my thanks for dealing with all my queries from the outset of
contacting you right up to the day of the wedding. At times
I am sure I was a real pain. The penthouse is lovely and the choice of
menu and service during our meal following the wedding could not be
faulted. Please thank everyone who was party to making our day
special."
30-06-09 PD UK
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"Dear Mr Davenport, In these
days of fast food and poor service, letters of complaint can become
all too frequent. So it is with much pleasure that I can write to you
a brief note of thanks and commendation. We stayed at the Rock
from 6-13th June and had a most wonderful time...Our stay at the Rock has
been one of our most memorable holidays for many years and I would be very
grateful if you could pass on our thanks to all your staff who were always
so courteous and helpful..I would have no hesitation in recommending your
hotel to friends and family and sincerely hope that we have the opportunity
to come again."
25-06-09 AH UK
"Far exceeded expectations. Room service far beyond the
call of duty. Quality of housekeeping very good.
Best holiday yet."
23-06-09 Mr&Mrs S Suffolk
"A lovely stay. Wonderful staff, very friendly. Love the
sherry and whisky touch.
Comfortable room. Nice pool."
20-06-09 TH Surrey
"As usual for the past three years of staying here - very happy
with everything.
That's why I come back here year by year."
21-06-09 RT Lincolnshire
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"Thank you to everyone for a most enjoyable 10
days. We are sorry to have to leave but our cat needs us back
home!"
11-06-09 Mr&Mrs IG Norfolk
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"Dear Elizabeth, I would just
like to say a big 'Thank you' to you and all the staff at the Rock
Hotel. My parents were absolutely thrilled with their room and the
fantastic service they received. They thoroughly enjoyed their trip
and thought the hotel and staff were wonderful..Thank
you again for making their 40th wedding anniversary so special."
08-06-09 KH-J UK
"Hello Toby, Sandra and I wish
to thank you very much for all your efforts in making our stay in Gibraltar
and at the Rock Hotel most enjoyable and memorable. We have certainly
spread the word about the hotel and your good service amongst our
friends. We had a fabulous time there .."
07-06-09 H&S R Australia
"Dear Stephen and the team, It was a lovely surprise to find a
card and a bottle of bubbly to greet our arrival today. We just
wanted to say thank you very much for thinking of our celebration - it's
lovely to be back."
08-06-09 T&K LM UK
"An excellent hotel and we have thoroughly enjoyed our stay and
will be returning. Thank you."
07-06-09 KG Northants
"A true pleasure to stay at the Rock. We will be
back"
05-06-09 ADL Wales
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"Hi Nina, I just wanted to say a huge thank you to everyone at the
Rock Hotel for making last Saturday such a perfect day. All the staff
were very attentive, organised and
professional. The food was great and we were all treated very
well.
Many thanks again to you and the team."
05-06-09 AP UK
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"Great Pool! All staff were
friendly and welcoming. Rooms were very well looked after."
04-06-09 Mr&Mrs T Wales
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"Thank you very much for such a nice room, much
appreciated. I think the BBQ is a wonderful idea - very
enjoyable."
04-06-09 LI Norfolk
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"Thanks for a wonderful stay and making our wedding day so
special -best wishes."
04-06-09 M&P B UK
"We would like to thank you for making our wedding day and
honeymoon such a memorable occasion with a special thank you to the Barbary
Bar and poolside staff."
03-06-09 M&K UK
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"We loved our stay here and will definitely
come again. The staff were courteous,
professional and friendly especially the manager of the bar. The
bedroom balcony was a delight. The swimming pool facility and the
proximity of the botanical gardens were a special pleasure..."
29-05-09 NB UK
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"Toby, I write to place on
record our thanks and appreciation for your excellence in connection with
the above (dinner) held at your hotel last Saturday. The dinner was of
top quality and very tasty. Everybody had a word of praise. The
service was absolutely marvellous and of an extremely
high standard and the waiters/waitresses were a pleasure to deal
with...Even when we arrived in the afternoon to set up our flags and banner
your maintenance manager was most helpful. Please accept my thanks on
behalf of the whole club and kindly convey our gratitude to all
involved."
27-05-09 ALN Gibraltar
"Dear Mr Davenport, I am writing in order to thank you and
all your wonderful staff at the Rock....Your staff ( and I'm including
everyone from receptionists to waiters and cleaning staff) were very well
mannered, kind and very helpful, which made our break all the more
relaxing. We will stay at the Rock next time we are in Gibraltar and
would recommend the Rock to friends and family. So please accept this
letter of thanks to you all."
27-05-09 B&B R Oxon
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"Dear Mr Davenport, Just a quick 'thank you' to you and all
your staff for making our stay an extremely
pleasant
one. It is such a pleasure to step back in time and experience a
proper hotel. We look forward to
staying
with you again in the autumn."
24-05-09 BGL UK
"Dear Mr Davenport, Firstly,
apologies for not writing to you sooner! We stayed at the Rock Hotel
from 23rd to 28th April
as we
married in Gibraltar on the 27th. We just wanted to send an enormous
thank you to you and all your staff...It was a perfect start to our married
life and once again a big thank you to you all. We look forward to
returning in the not too distant future."
23-05-09 M&G B UK
" Toby, On behalf of the members of the Irish Inspectorate in
Gibraltar, I offer our most sincere appreciation and gratitude in making
the 'closure of our Masonic week celebrations' a brilliant and successful one...There
was a special atmosphere and a real sense of celebration which is exactly
what we set out to achieve. The feedback I have had so far has been
very positive with compliments on the very high standard of food, service
and the entertainment provided. Our main guest, the Mayor of
Gibraltar, in expressing his gratitude on being there, said that the
occasion was one of the best nights out in many a year. The food was excellent , the service we received and the friendship
from you and your staff was magnificent.
Toby, you must be rightly proud of your reputation. We could
not have done it without your help. Please convey our appreciation
and grateful thanks to your wonderful staff."
26-05-09 JB Gibraltar
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Hi Stephen, a short note, to thank you for a wonderful meal last
night, which both Rosana and I thoroughly
enjoyed. The setting is delightful and the ambience perfect - Gibraltar as
it used to be! The food was particularly good. Impressive starters, beef and
tuna cooked to perfection, and equally good deserts. We chose the Cune Crianza wine, which I
felt went very well with our chosen meals.I
really do hope the Summer Barbecues are successful for the Hotel - they
deserve to be. A wonderful, and civilised, night out. I should'nt
be saying this, but "word of mouth" could be the best form of
advertising. Rest assured that Rosana and I will
definitely be spreading the word.
18-05-09 G Gib
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My wife and I have just come back from staying in your hotel last weekend
and I wanted to say how much we both enjoyed ourselves. Your hotel is
lovely and your staff are helpful and welcoming. I
would certainly stay with you again and will recommend you to anyone I meet
interested in staying in Gib. Please convey my thanks to all members of
staff who did such an excellent job.
15-05-09 PE UK
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"Mr Davenport, or may I call you Stephen? I am writing to
thank you for our lovely stay at your wonderful hotel. We always
enjoy ourselves but this last trip was unforgettable. The beautiful
room which you allocated us was perfect...the food was well up to the usual
standard and the cleanliness of the rooms is first class...many thanks
again and keep up the good work. We are very
pleased clients of yours.."
07-05-09 NV UK
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"Re: Lunch on Tuesday 5th - Toby and Nina,
Thank you both. As usual everything was perfect. It is
always a pleasure working with you. Please thank the rest
of your staff on my behalf. Best regards. PS my pollo empanado was lovely
too!!"
06-05-09 YZ Gibraltar
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"Thank you and your team for a wonderful stay at your hotel
when we celebrated our Golden Wedding...Thank you so much for the bottle of
'bubbly' and of course the assistance which your young
receptionist gave my husband when he needed advice on ordering flowers
for me. We will always remember of Golden Wedding at the Rock Hotel
and maybe we'll make it back for our Diamond anniversary?"
01-05-09 A&J C UK
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"We have just returned from a 4 night stay in your wonderful
hotel. I have been compelled to write to you because we enjoyed our
stay so very much as did the others in our party.....Your staff were kind courteous and very helpful, the food was
excellent and the rooms fresh and spotless. May I give a very special
thank you to your excellent barman Abdallah. What a kind and genuine man - a credit to your
organisation and hotel. We have found a true friend in Abdallah and will be returning time and time
again. Thank you again - this is the first time I have written to a
hotel like this."
28-04-09 CB & LS UK
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"A superb holiday which we enjoyed very much. We tried to
find a complaint but to no avail!!! Your choice of wine, bin 46 was excellent.
Just keep going the same."
27-04-09 Mr&Mrs FL Glasgow
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"Dear Mr Davenport, My husband and I would like to say a
big 'thank you' to you and all the team at the Rock Hotel for making our
stay in March to celebrate our anniversary such a lovely occasion...we hope
it won't be too long before we can stay at the Rock Hotel again.. its unique style and great atmosphere will always be
appreciated. Very best regards."
26-04-09 D&K B UK
"A superb stay once again - see you next year."
25-04-09 Mr&Mrs W UK
"Staff in both bar and restaurant as always excellent and
professional."
26-04-09 Mr&Mrs T Spain
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"Excellent stay - as last time."
22-04-09 CG UK
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"Dear Mr Davenport, I have just
returned to the UK from a 5 night stay at the Rock and I would like to take
this opportunity of thanking you and your staff for a truly world class
service. I first became aware of the Rock Hotel ten years ago whilst
cruising on the Oriana, but after spending a day
clambering around Gib I really didn't feel I was
in any condition to pitch up at your door and demand to be served afternoon
tea! The hotel looked so inviting, I never forgot, and I'm only sorry
that it's taken me so long to visit.
It's been a huge pleasure to be a guest at the Rock, the
accommodation so perfect and the staff so friendly and helpful. I
really can't remember enjoying a holiday more, the
whole experience has been utterly charming and first class. I shan't
hesitate to recommend the Rock to colleagues and friends while of course
passing these thoughts on to Thomas Cook with whom I booked the
holiday."
22-04-09 DK UK
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"Lovely, unexpected complimentary drinks in room. Enjoyed
our stay very much.."
17-04-09 MR & Mrs S UK
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"We had a lovely time staying here. The girls at
reception are very helpful and friendly. We would definitely think
about coming back."
15-04-09 NC London
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"...Thank you for a wonderful stay (lovely touch - the
Easter egg) - thank you. Outstanding staff by the pool."
14-04-09 C&L UK
"Very good all round - thank you."
15-04-09 RS Cornwall
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"Dear Toby, I am most grateful to many of your staff for making
particular friends of mine so welcome..Reception,
restaurant and rooms were all great....I am particularly indebted to Nina
and Liz....Once again, many thanks."
06-04-09 PR Gibraltar
"Dear Mr Davenport, ..I would like to
thank you very much and your team for our fantastic stay at your hotel...
Please pass on my regards to your bar deputy manager, Abdhullah, who made our stay exceptional; his attention
to detail and natural kindness went straight to our hearts! We do
hope to come back to Gibraltar one of these days."
05-04-09 AV UK
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"Home from home. Excellent all round. Can recommend
your hotel and staff when I get home. Hope to visit again. Thank you for
making our stay so enjoyable. Please keep up the excellent
standards."
07-04-09 Mrs CD Cornwall
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"Dear good people at the Rock Hotel, My
wife and I returned home yesterday from spending 7 days with you as a
holiday break.
My message is to simply say thank you all so much for making our
stay so enjoyable. It was our first visit to Gibraltar and we did not
know what to expect but we both found those seven days memorable,
enjoyable, fascinating and relaxing. Just what we needed after a
long, cold and miserable winter in the UK."
03-04-09 J&D E UK
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"Dear Mr Davenport, Thank you very much for a lovely visit to
the hotel and for fitting us in! As always we were made very welcome
and comfortable. Excellent food and great fun. Best
wishes."
31-03-09 PR UK
"Excellent staff, very hard working and motivated.
Professional yet friendly. Loved the
extra
touches e.g. lollipops and decanters in
rooms. Well done!
30-03-09 GET Yorkshire
"An extremely well run hotel. Everyone good at their job,
pleasant and very helpful. Thanks to the lady on reception who
organised
feather pillows for us. Thank you to everyone for a very enjoyable
holiday."
31-03-09 LY UK
"Your staff made our stay in the hotel very relaxing and
enjoyable. We will certainly come back for another holiday."
31-03-09 BR Oxon
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"A joy to stay here. Very relaxed - superb views."
25-03-09 AP UK
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"Still remains the place to stay on 'the rock' come rain or
come shine.
Will return in a few months."
24-03-09 Mr&Mrs A UK
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"Dear Mr Davenport, Just a short
note to say how much we enjoyed our stay at the Rock. We found all
of your staff to be considerate, helpful and polite at all times and
nothing was ever too much trouble. Please pass on our thanks to them
all. The hotel was very comfortable and indeed a peaceful oasis in
busy Gibraltar. The week was over far too quickly for us, we will
look forward to a return next year."
22-03-09 JW&SD UK
"Just returned from our four night stay and have thoroughly
enjoyed our visit to Gibraltar.
Everyone so helpful and friendly. Thanks to all."
23-03-09 J&B S UK
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"We had a very enjoyable stay in Gibraltar, made all the more
pleasurable by
staying
at the Rock Hotel."
20-03-09 Miss PB York
"This has been a most excellent hotel which I would eagerly
recommend..
Thank you to all the staff."
20-03-09 RH Scotland
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"Our first stay in Gib after many
years. We would recommend the Rock Hotel to friends - very peaceful
within.
Thanks for a lovely stay."
18-03-09 Mr&Mrs L Norfolk
"Exceptional high standard, fabulous service."
18-03-09 JB Wales
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"We very much enjoyed our stay and will possibly return, perhaps
when the
weather
is more settled."
17-03-09 WW Cheshire
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"We have thoroughly enjoyed our stay with you and hope to come
again. We will be pleased to
recommend
you to our friends. Thank you."
16-03-09 Mr&Mrs BW Oxfordshire
"Excellent hotel - had a lovely weekend. Thank you."
15-03-09 AB Hampshire
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"To Liz and all the staff at the Rock, thank you so much for
yet another great stay...Always appreciated!
Until the next time."
12-03-09 PD & PG UK
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"First visit to Gibraltar, glad to have picked the
'Rock'."
12-03-09 M&L N Surrey
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"Had a lovely few days at this very good hotel. Everyone
very helpful. Couldn't do enough for us - all departments."
12-03-09 MJR UK
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"Excellent. Sergio (porter) ultra professional."
06-03-09 NF UK
"Dear Stephen, I have just
spoken to my mum in Spain and she said they had a wonderful time at your
hotel on Friday night. The couple who were celebrating a birthday
said it was the best hotel they had stayed in and thought the room and
service were exceptional.."
07-03-09 MO UK
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"Stephen, Just a short note to express my heartfelt thanks
for enabling the Gibraltar Insurance Institute to hold our inaugural dinner
at the Rock Hotel. The feedback has been fantastic.
The food, the room, service etc., received many compliments. The
Rock did not let us down. It was a very successful evening."
05-03-09 MM Gibraltar
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"We thoroughly enjoyed our stay with you and the girls at the
desk, particularly
Aline, were
extremely helpful."
04-03-09 JW UK
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"We came as a party of seven to introduce our grandchildren to
foreign travel and a world class hotel. The trip exceeded our
expectations; this was due in no small measure to your excellent hotel and your
staff. We will return next year with three more of our grandchildren
and their parents and look forward to enjoying the same level of service as
we have just received. Many thanks for giving our grandchildren so
many happy memories."
03-03-09 JGQ Sussex
"Really enjoyed our stay."
03-03-09 Mr & Mrs F Warwickshire
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"Toby and Nina, On
behalf of AB I would like to thank you for the wonderful evening, the
setting was beautiful and the food marvellous. Everyone had a lovely
time - it was enjoyable and relaxed."
27-02-09 TA Gibraltar
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"Dear Toby and Nina, I would
like to thank you for a wonderful evening which was thoroughly enjoyed by
us all. Complements to the chef and staff, the food and service
was 'spot on'! We achieved what we set our to do with our
clients so all round top marks."
24-02-09 PV Gibraltar
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"We had a fantastic stay! We are looking forward to
staying here again in the near future. Excellent hotel!
23-02-09 RR London
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"Just a note to say thank you very much - gracias
- for assisting us when we arrived, as we had problems with our car hire
and your receptionist sorted it out for us. Thank you to the
breakfast staff in the morning who always looked after us...You have made
our holiday a most enjoyable one."
20-02-09 S&L UK
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"Very impressed with hotel and staff. This was our
honeymoon and it has been excellent. Thank you very much.
Keep up the excellent level of service provided by all."
20-02-09 Mr&Mrs F Cumbria
"Despite some initial problems your efficiency and friendliness
were excellent - wouldn't
hesitate
to return. Thank you."
20-02-09 Mr MJ UK
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"Dear Mr Davenport, We have just got back from what has to
be one of the most enjoyable and relaxing weekends ever. The Rock is
everything you say and more. Nothing is too much trouble for your
excellent but unobtrusive staff. We will return!"
17-02-09 Mr&Mrs D UK
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"Excellent hotel. We have enjoyed our stay. Wish it
had been for longer. We will come back again for sure."
16-02-09 KW Cheshire
"Enjoyed my stay extremely in this hotel, will recommend to
anyone coming to Gibraltar for an enjoyable
and
relaxed holiday or on business."
14-02-09 Mrs S Ashford
"The quality of service has been outstanding but in particular
reception. Nothing too much bother
- they have been professional and cheery throughout."
15-02-09 FR Scotland
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"Hi Toby, just a quick note to thank you and your staff
for a splendid wedding breakfast.....I remember when we first met you said
that other people do it but the Rock does it better - I thought this was...
the usual sales talk, but you proved me wrong. The meal was
excellent, the staff second to none and the layout of the Wisteria Room was
perfect thus making a wonderful evening which everybody enjoyed. N
was extremely impressed with the whole evening and believe me she is not an
easy one to please. Once again on behalf of N,N
and myself thanks for a wonderful and professional reception."
09-02-09 PR Gibraltar
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"An excellent hotel"
02-02-09 EEB Cornwall
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"Dear Stephen, Just a note to
thank you for your various kindnesses which have enhanced our stay at
your hotel. We have enjoyed both the Rock and Gibraltar and wish
you well for the future. With our best wishes.."
01-02-09 M&L H UK
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Good morning Stephen - we have just returned home from a lovely stay
in room 330....Your staff all ensured that our stay was very comfortable
and we can only praise the hotel for its standards and care."
24-01-09 LN UK
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"..I would like to tell you how much I enjoyed Christmas at the
Rock Hotel. The room was lovely, the food excellent and the staff
made me feel very welcome..."
16-01-09 Mrs H UK
"Dear Toby, We had the pleasure to once again stay at the Rock
Hotel over new Year and returned on the 2nd January. We had meant to
write earlier and realise that a letter would be more elegant than an
e-mail but time has passed by. Just wanted to say that the Rock has
lost none of its appeal and what it stands for. We had a great
time. The atmosphere is unfussy and totally relaxing. To say
that it is an oasis in a busy world is no joke. Spot on. Without
being patronising we commend your personal style! Warmly social but
still managing to keep a personal distance. That is meant as a
compliment...Our children have decided to stay at the Rock for their
wedding anniversary in May and you will certainly see us again."
16-01-09 L&T H UK
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"A very nice experience and we would like to come again.."
15-01-09 AH Devon
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"Dear Toby, once again, thanks for the time spent in Gib - had a great time as usual, service great and
accommodation 1st class"
14-01-09 R&N W UK
"We have thoroughly enjoyed our stay at the Rock Hotel.
Thank you."
12-01-09 Mr&Mrs M UK
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Hi Stephen, Yet again my thanks to your staff and yourself - a
fantastic new year and service second to none - a pleasure to be
repeated. Happy new year and best regards."
07-01-09 BJ UK
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"A most enjoyable vacation - special touches like the
complimentary spirits were thoughtful. All staff were very friendly and most helpful. Special thanks to the
staff in the Barbary bar who were most pleasant. Would definitely
remember this hotel and hope to see you again."
01-01-09 AS UK
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"May we take this opportunity to wish you and all the staff a
very happy and healthy 2009 and thank you for the excellent service in all departments
during our recent stay from 24th to the 28th December. We shall be
returning again in the very near future."
29-12-08 Mr & Mrs V UK
"A very pleasant stay as anticipated."
29-12-08 RF Norwich
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"It's a lovely thought having the sherry and whisky each day -
we really enjoyed them and the mince pies and port on reception. It
is a lovely hotel and I would recommend it to friends as someone
recommended it to me. Staff friendly and professional."
22-12-08 Mr&Mrs T Derbyshire
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"Toby and Nina, Just a few lines to thank you and your
team for a lovely evening last night. Everyone enjoyed the cocktail
reception and it was the perfect start to what went on to be a spectacular
event....feedback received has been good all round. Once again, thank
you."
18-12-08 G&N Gibraltar
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"Very impressed - will definitely return. Thank
you."
12-12-08 MH Scotland
"We enjoyed our stay. The staff are
delightful."
12-12-08 Mr A Malaga
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"Smart, courteous and efficient staff. We have thoroughly
enjoyed our stay. Keep your
head chef
at all costs - he's priceless."
08-12-08 DG Lanzarote
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"Dear Nina, Just a quick note to
thank you and Toby for your assistance in making M's retirement party such
a success. Nina, thanks to you especially for
your efforts during the couple of weeks of organising and also on the
actual evening you were very attentive and professional. Thanks to
the porter for guarding the cones and the car! Mohamed and his staff
in the bar and Latif for giving me the 'sign'
when M arrived - also the rest of the staff for serving delicious food
- compliments must also go to the chef. You were all exemplary and we
could not have asked for better. Thank you once
again."
25-11-08 TC Gibraltar
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"A really delightful experience at the Rock. Keep up the
good work. Keep on being excellent, you are a credit to
Gibraltar!"
24-11-08 Mr&Mrs KC Scotland
"Stayed here many times before. Excellent as per
usual. Will be back soon I hope!"
24-11-08 MN Cheshire
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"I just wanted to say thank you very much for the wonderful
time we had at the Rock when we stayed with you for a week from 12th
November. It was so good to stay at the Rock once more after a gap of
4-5 years and so nice to see that many of your staff are still with you, as
they have been for many years. We were treated royally, your staff are quite wonderful and the surroundings are
splendid. My stepson and daughter-in-law, who joined us for the
weekend, also pass on their thanks. I hope we visit again soon."
23-11-08 E&A P UK
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"Dear Stephen, My wife and I very much enjoyed our stay..we are considering a long weekend in Gibraltar again
in the future and will certainly be minded to stay at the Rock again.
I would particularly like to commend the staff of the Barbary Bar who were
excellent throughout our stay and made us feel at home."
06-11-08 PM UK
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"Hi Nina, Just to thank you and
your staff for a great day. Everything was really well organised as per
your usual high standards."
6-11-08 SD Gibraltar
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"As always, it's a pleasure to stay here - so friendly and
comfy. Special thanks to Mohamed in the bar who really looked after
me..What a star. Also thanks to Maria-Jose -
the housekeeping is first rate. This has to be the friendliest hotel
I've had the pleasure of visiting. See you again soon. Thank
you.
31-10-08 DB Lisbon
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"My sister and I would like to thank you all very much for the wonderful
evening you gave our father for his birthday last night. The service
was impeccable and the food absolutely delicious; the most skilfully cooked
steak and fish we have tasted in a long time. The birthday cake was
light and perfect for the occasion. The waiters and waitresses were
extremely kind and made the whole experience very special....with much
appreciation and best wishes."
30-10-08 Mrs PB & Mrs JD UK
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"Beautiful hotel. Wonderful views. Very helpful
staff."
30-10-08 LF Yorkshire
"An excellent, well situated hotel. Would come again.
Good service and facilities. Lovely rooms, good views. Thank
you very much."
27-10-08 JT Devon
"Food excellent. Cleanliness very good."
25-10-08 LJ UK
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"Dear Chef, We had the pleasure of
taking dinner at the hotel tonight. We have lived and worked and
eaten all over the world in 18 years of government service. Tonight
was the best meal we have had in over two years....Every morsel was
delicious |